![]() The founders started developing the Zendesk software in Svane's loft. Zendesk was founded in Copenhagen, Denmark in 2007 by three friends: Morten Primdahl, Alexander Aghassipour, and Mikkel Svane. On November 22, 2022, Zendesk announced that it had been acquired by a group of investors led by Hellman & Friedman and Permira for approximately $10.2 billion. Zendesk raised about $86 million in venture capital investments before going public in 2014. The company was founded in Copenhagen, Denmark, in 2007. It provides software-as-a-service products related to customer support, sales, and other customer communications. is an American company headquartered in San Francisco, California. ![]() If you've got more questions about Zendesk Talk and Text numbers, address requirements, and billing, see Zendesk Talk and Zendesk Text number FAQs.įor more information about Text numbers and pricing, see Zendesk Text number availability and pricing. To learn more about managing general settings for Zendesk Talk numbers, including deleting a number or recovering a number, see Managing Zendesk Talk numbers. ![]() If you do not want a Talk number and/or want to avoid this charge, you’ll need to remove your phone number, post-trial, to avoid this charge. If you were trialing Zendesk, a number would have already been assigned to you. Managing existing Talk numbersīecause phone numbers are included in usage, any account with an active phone number will receive a monthly charge based on where that number is located. For more information, see Adding Zendesk Talk numbers. You'll continue to pay charges to the provider of your forwarded number independently of any Zendesk Talk charges. Make sure to check with your existing provider about passing the inbound caller ID to your Zendesk Talk number. You'll still need to set up a Talk number, then work with your existing phone provider to forward your calls to your Zendesk Talk number instead. To get started, read Porting numbers into Zendesk Talk.Īlternatively, you can forward calls from your existing support number to Talk. Bear in mind that this process might take a little time, so factor that into your plans. In many countries, we can help you move or "port" your existing phone number to Zendesk Talk. Before you dive into your usage costs, select the currency that your Zendesk account is billed in: For more information, see Zendesk Talk and Zendesk Text number regulatory requirements. Some countries have special requirements you must fulfill in order to purchase a phone number. To help you, we’ve built handy calculators to make it easy to break down costs, and to find out if a Talk number is available in your country. Calling French Guiana from your browser? You’ll pay a different rate than someone forwarding calls to a mobile phone in London. Usage costs include phone numbers, minutes, text messages, optional call recording and optional voicemail transcription.įiguring out your usage costs can get a little tricky, but that's because it's tailored to your needs. This article contains the following topics: To cancel your Talk number, see Managing Talk number settings. As another option, you can use your existing number and pay to use the service. Zendesk Talk helps you support customers anywhere in the world with affordable phone numbers and per-minute pricing.Ī Talk number is activated when you start a Talk or Suite trial, and will be retained when you purchase any of the Talk plans.
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